Outsourced Telecom Expense Management That Delivers 33% Savings
Stop building internal TEM capabilities. Our outsourced telecom expense management eliminates $180K-$350K in staffing costs while achieving 30-40% savings through expert vendor management and enterprise-scale carrier leverage.
Outsourced TEM Results
33%
Avg. Cost Reduction
$36M+
Total Client Savings
60-90
Days to Full Value
100
NPS Score
Outsourced TEM at a Glance
Outsourced TEM delivers better results at lower cost than building in-house capabilities.
Key Takeaways:
- Outsourced TEM eliminates $180K-$350K in annual staffing costs while delivering 33% average savings
- Our outsourced team provides enterprise-scale carrier leverage from $500M+ in managed spend
- Time to value: 60-90 days for outsourced vs. 6-12 months for in-house TEM implementation
- 37 enterprise clients, $36M+ total savings, 100 NPS score proves outsourced model works
- Full visibility maintained through 24/7 portal access and monthly executive reporting
Why Outsourced TEM Outperforms In-House
The math is clear: outsourced telecom expense management delivers higher savings at lower total cost than building internal capabilities.
Eliminate Internal Staffing Costs
Replace 2-3 FTE telecom management positions with expert outsourced services. Average staffing savings of $180K-$350K annually.
$180K-350K
Annual staffing savings
33% Average Cost Reduction
Our outsourced TEM clients achieve 33% average reduction through expert negotiation, billing audits, and vendor management you can't replicate in-house.
33%
Average cost reduction
Immediate Expert Access
No ramp-up time, training, or learning curve. Our outsourced team brings 15+ years of TEM expertise to your account from day one.
Day 1
Expert coverage starts
Enterprise-Scale Carrier Leverage
Benefit from our aggregate carrier relationships across $500M+ in managed telecom spend. Better rates than any single company can negotiate.
$500M+
Aggregate buying power
In-House vs. Outsourced TEM: Total Cost Comparison
A realistic comparison for enterprises with $2M annual telecom spend
| Cost Category | In-House | Outsourced |
|---|---|---|
| Annual Staffing Cost | $180K-$350K | $0 (included) |
| TEM Software/Platform | $30K-$80K/year | $0 (included) |
| Training & Certifications | $15K-$25K/year | $0 (included) |
| Carrier Rate Leverage | Single-company scale | $500M+ aggregate |
| Time to Value | 6-12 months | 60-90 days |
| Average Cost Savings | 15-20% | 30-40% |
| Control & Visibility | Full internal control | 24/7 portal + reports |
| Total Annual Cost of Ownership | $320K-$450K | $200K-$280K |
*Based on enterprise with $2M annual telecom spend, 50 locations, 3 carriers
Read Full Cost AnalysisWhat's Included in Outsourced TEM
Complete telecom management services handled by our expert team—no internal staff, software, or training required.
Outsourced Invoice Auditing
Expert team reviews every invoice for billing errors, contract violations, and optimization opportunities. 99% error detection rate.
- Line-item billing verification
- Contract compliance checking
- Dispute filing & tracking
Outsourced Contract Management
Dedicated contract specialists manage renewals, negotiations, and vendor relationships to capture maximum savings.
- Proactive renewal management
- Rate benchmarking analysis
- Multi-vendor coordination
Outsourced Vendor Management
Single point of contact for all carrier interactions. We handle escalations, service orders, and relationship management.
- Carrier escalation support
- Service order management
- SLA monitoring & enforcement
Outsourced MACD Processing
Full management of moves, adds, changes, and disconnects. Average 8-second processing vs. 18.5 minutes in-house.
- Same-day MACD processing
- Zero administrative burden
- Complete audit trail
Powered by Vigilis: Full Visibility, Zero Work
Outsourced doesn't mean blind. Our Vigilis platform provides 24/7 access to all your telecom data, invoices, contracts, and inventory. See everything we're doing—without doing any of it yourself.
Is Outsourced TEM Right for You?
Outsourced telecom expense management delivers maximum ROI for organizations with these characteristics:
- $500K+ annual telecom spend where the savings justify professional outsourced management
- 10+ locations creating complexity across multiple vendors and billing systems
- No existing TEM expertise or staff dedicated to telecom cost optimization
- Strategic IT priorities that require focus on transformation rather than telecom administration
- Multiple carriers (voice, data, wireless, UCaaS) requiring coordinated management
Quick Decision Framework
Choose Outsourced TEM If:
- • Annual spend >$500K
- • Multi-carrier complexity
- • No dedicated TEM staff
- • Need rapid deployment
Consider In-House TEM If:
- • Spend under $500K
- • Single-carrier simplicity
- • Existing TEM expertise
- • Regulatory control needs
ISG Service: From Fragmented Management to 33% Savings
$1.2M
Annual Savings
33%
Cost Reduction
90 Days
To Full Optimization
"The transition to outsourced TEM was seamless. Socium's team took over our telecom management completely, and we saw savings within the first month. It's the best decision we made for our IT operations."
— Michael Hogan, Director of IT Infrastructure, ISG Service
Ready to Outsource Your Telecom Management?
Get a free assessment of your telecom spend and see how much outsourced TEM can save your organization.
Frequently Asked Questions
Related Resources
Learn more about telecom expense management options and best practices
In-House vs Outsourced TEM: Full Cost Comparison
Complete TCO breakdown of build vs. buy decision for telecom expense management
Telecom Expense Management Services
Overview of our complete TEM service offerings and capabilities
TEM Software vs Managed Services
Understanding the difference between software tools and full-service TEM
TEM ROI Calculator
Calculate your potential savings from outsourced telecom expense management
Outsourced TEM Success Stories
Real results from enterprises that outsourced their telecom management
Schedule Free Assessment
Talk to our team about transitioning to outsourced TEM