Addendum F: Flux — Automated Service Management

Service Description

Company provides Client with access to Flux, Company's proprietary automated service management platform ("Flux" or the "Platform"). Flux enables automated management and provisioning of Client's carrier services for which a supported carrier API is available, delivered as a cloud-based Software as a Service (SaaS) platform. The Platform currently supports services including but not limited to Internet on Demand (IoD), Ethernet on Demand, IPVPN on Demand, DDoS Mitigation, and Voice. Additional carrier services may be added as APIs become available. Capabilities include:

• Automated submission of service modification orders to supported carriers via API integration
• Automated submission of new service orders to supported carriers via API integration, where carrier API supports provisioning
• Configuration and execution of service schedules (e.g., peak/off-peak bandwidth tiers, time-of-day rules, day-of-week rules)
• Self-service change and order initiation through the Flux user interface
• Real-time monitoring, status tracking, and audit logging of all service change and order operations
• Dashboard visibility into managed service status, usage, and change history
• Notification of service change completions and failures via configured channels

Service changes and orders submitted through Flux are Automated Services as defined in the Agreement and may result in direct modifications to Client's carrier services and associated Carrier Charges.

Authorization and Financial Acknowledgment

Client authorizes Company and the Platform to submit service modification orders and new service orders to supported carriers on Client's behalf via API. This authorization encompasses: (a) automated scheduled service changes executed based on Client-configured schedules without per-transaction approval; (b) self-service changes and orders initiated by Authorized Users; and (c) operational changes initiated by Company's operations team at Client's request.

Client acknowledges that each service modification or new service order constitutes a binding service change with the applicable carrier that may directly alter Client's monthly recurring charges. Client is solely responsible for all Carrier Charges resulting from changes and orders submitted through the Platform in accordance with Client-configured schedules, Authorized User actions, or Client instructions.

Client Responsibilities

Client is responsible for the accuracy of all configurations entered into the Platform, including service parameters, schedule settings, spending guardrail settings, and Authorized User designations. The Platform will execute service changes and orders as configured. Configuration errors that result in unintended changes or Carrier Charges are Client's sole responsibility.

Client shall review and approve all schedule configurations before activation. Approval may be provided through the Platform interface or via email confirmation. Client is also responsible for periodically verifying that service changes have been applied correctly by checking the applicable carrier portal, particularly for business-critical services.

Credential Handling

Carrier Credentials provided by Client for Flux are governed by the credential handling provisions of the Agreement. Client is responsible for providing valid Carrier Credentials, notifying Company of credential changes or revocations, and rotating credentials per Client's security policies.

License and Access

During the Term, Company grants Client a non-exclusive, non-transferable license to access and use Flux over the internet solely for Client's internal business operations related to managing Client's carrier services. Platform access is governed by the intellectual property and usage provisions of the Agreement.

Client may designate Authorized Users with the following permission levels:

• Viewer: View-only access to service status, change history, and reports
• Operator: Ability to initiate on-demand service changes and orders within configured guardrails
• Administrator: Full access including schedule configuration, guardrail settings, and user management

Client is responsible for designating Authorized Users, ensuring compliance with this Addendum, promptly revoking access for users who no longer require it, and all actions taken by Authorized Users within the Platform.

Fee Calculation

Client pays a $50 monthly platform fee plus $15 per month for each managed service added to the Platform. A managed service is defined as a distinct carrier service (identified by a unique circuit or service identifier) actively configured within Flux.

Example: If Client has 10 IoD circuits managed through Flux, the monthly fee is $50 + (10 x $15) = $200.

Fee Adjustments

If the number of managed services increases or decreases during the Term, the per-service fee will be adjusted accordingly, effective in the next billing cycle.

Invoicing

Company will issue invoices on a monthly basis, no later than the fifth (5th) business day of each month.