ISG Service Transforms IT Operations and Achieves 30% Software Savings with Socium IT's Strategic Partnership
By leveraging Socium IT as a single point of contact for technology intelligence and project management, the national facility maintenance leader reclaimed over 50 staff hours and converted a reactive cost center into a strategic asset.
on a circuit implementation project
through expert vendor and project management
vs. previous enterprise vendor rates
on vendor sales pitches and follow-ups
Executive Summary
A lean IT team, supporting rapid company growth, was buried in reactive vendor management. They lacked the time and centralized intelligence to strategically source solutions, manage complex projects, and optimize technology spend.
Engaged Socium IT as a strategic partner, leveraging their white-glove project management and expense management services to streamline procurement, execution, and oversight.
- •$7,000+ Hard Costs Saved on a circuit implementation project.
- •50+ Critical IT Hours Reclaimed through expert vendor and project management.
- •30% Reduction in Software Licensing Costs vs. previous enterprise vendor rates.
- •100% Reduction in Time Wasted on vendor sales pitches and follow-ups.
The Strategic Partnership: From Chaos to Control
The Challenge: Fragmented Intelligence, Uncontrolled Demands
Amidst rapid expansion, ISG Service's IT team was overwhelmed. Lacking a centralized partner for technology intelligence, they were forced to navigate a fragmented landscape of vendor sales pitches and complex project requirements. "I didn't have somebody who had the experience or, frankly, the time to go and find those answers for me," explains Michael Hogan of ISG. This lack of strategic visibility meant the team was constantly reactive, wasting valuable hours on tasks that pulled them away from core business initiatives.
The Solution: Deploying a White-Glove Partnership
Instead of adding another vendor, ISG engaged Socium IT as a strategic partner to act as a single source of truth and execution. Socium IT immediately took ownership of complex, time-consuming projects, demonstrating the power of their hands-on, "white-glove" approach.
For a critical remote circuit turn-up, Socium IT managed the entire lifecycle—from vendor coordination and on-site technician dispatch to hardware configuration and decommissioning the old service. This single project saved ISG over $1,000 in travel expenses and reduced a multi-day headache to just five minutes of final configuration for Michael's team.
When ISG needed a new telecom expense management solution, Socium IT led the entire process. "There was easily 40 hours worth of work just in that project that Stephen [from Socium IT] did for us," Hogan notes. This saved ISG an estimated $6,000 in equivalent consultant fees.
The Results: Measurable Impact and Continuous Optimization
The partnership provided immediate, quantifiable returns and established a foundation for long-term operational excellence.
Socium IT's expertise delivered tangible savings across the board. They secured a 30% cost reduction on key software licenses (Adobe, DocuSign) and immediately identified and corrected monthly telecom billing errors.
By offloading vendor management and project execution, Socium IT reclaimed over 50 hours for the ISG team on just two initial projects. This allowed them to shift their focus from tactical firefighting to high-value strategic initiatives. "You always come from an angle of 'What can I take off your plate today?' which is a big relief," Hogan shares.
Beyond the metrics, Socium IT became an integrated part of ISG's operations. Their proactive approach and deep understanding of ISG's business eliminated the need for repetitive onboarding and updates.
"Socium is really an unofficial member of our team. I feel like I should be writing them a check every month for the service... Wherever I go next, you're gonna go with me. I'm a loyal customer for life."
The Executive Endorsement
Stop Managing Vendors. Start Building Intelligence.
Discover how Socium IT's partnership model can deliver measurable savings and give you back the time to focus on what matters most.