About Socium IT
Your trusted partner in telecom optimization
Telecom is complex. Vendors are noisy. And your team’s time is too valuable to waste chasing down contracts, sitting on weekly status calls, and fighting billing issues. We started Socium after facing these challenges ourselves, as IT and business leaders.
Built by IT Leaders, For IT Leaders
We founded Socium after years of frustration managing enterprise telecom as CIOs and IT directors ourselves. Every vendor relationship felt adversarial. Contract negotiations happened without complete data. Billing errors persisted for months because nobody had time to audit invoices properly. The existing solutions—traditional consulting firms and DIY TEM software—both fell short of what enterprise IT leaders actually needed.
Traditional consultants arrived with generic frameworks, conducted assessments, delivered PowerPoint recommendations, and disappeared. Six months later, you'd face the same challenges with no ongoing support and incomplete implementation. Meanwhile, TEM software vendors promised complete visibility and automated savings but delivered platforms with 40-60% data accuracy, minimal customer support, and a steep learning curve that prevented adoption across your team.
We built Socium differently. Our Vigilis platform provides the technology foundation—AI-powered invoice processing, automated service reconciliation, variance detection, and real-time visibility across your entire telecom environment. But technology alone doesn't optimize telecom spend. That's why we pair Vigilis with Navigo strategic consulting—experienced practitioners who act as an extension of your IT team for vendor negotiations, contract optimization, billing dispute resolution, and long-term strategic planning.
The result is what we wished we had as IT leaders: powerful technology combined with expert human guidance, ongoing partnership instead of project-based engagements, and measurable results that continue beyond implementation. Our 37+ enterprise clients average 33% cost reduction while gaining unprecedented control over their telecom operations. This isn't aspirational marketing—it's what we've delivered consistently because we built the solution we needed ourselves.
Our Mission
To support enterprise leaders across every facet of their telecom ecosystem
Delivering strategic guidance, intelligent automation, and cost optimization that empowers you to focus on what drives business growth.
From strategic assessments and vendor evaluation to implementation and ongoing optimization, we're your trusted partner in transforming telecom operations.
Our Core Values
Service
We prioritize exceptional service to ensure our clients' needs are met with dedication and professionalism.
Ownership
We take full ownership of our work, ensuring accountability and reliability in every project we undertake.
Collaboration
We foster a collaborative environment, working closely with clients and partners to achieve common goals.
Integrity
We uphold the highest standards of integrity, ensuring honesty and transparency in all our interactions.
Unity
We believe in the power of unity, bringing together diverse perspectives to create cohesive and effective solutions.
Meticulousness
We approach every task with meticulous attention to detail, ensuring accuracy and quality in all our deliverables.
Meet Our Team
Stephen Hancock - President
Stephen brings extensive experience from years in the IT industry, having witnessed firsthand the challenges businesses face navigating rapidly evolving telecom landscapes. His vision: be more than just a service provider – be a true strategic partner.
Cassaundra Hancock - Client Success
Focused on ensuring every client relationship delivers measurable value and strategic outcomes that drive business success.
Marvin Q. "RJ" Sarilla - Project Coordinator
Manages implementation projects, vendor coordination, and client deliverables across strategic engagements. Ensures accurate execution and measurable outcomes.
Dennis Dowd - Technology Advisor
Advises clients on solution architecture, technical planning, and service optimization. Brings deep expertise across network, cloud, and voice technologies.
Iggy Mampolino - Business Analyst
Supports data analysis, process documentation, and reporting for client initiatives. Focused on turning complex service data into actionable insights.
Our Story
Founded in 2021, Socium IT emerged from a vision to be more than just another IT service provider.
We set out to be a true strategic partner for enterprise telecom optimization.
Having witnessed the challenges businesses face in navigating the rapidly evolving telecom landscape, from vendor management complexity to cost optimization struggles. We built Socium to provide IT leaders with the people, processes, technology, and automation they need to simplify telecom and take control of cost, complexity, and execution.
The result? A partnership approach that combines market intelligence with ongoing strategic support, freeing up your team to focus on initiatives that drive business growth.
Why Technology Leaders Partner with Socium
Continuous Strategic Oversight
We move beyond one-off projects. Our ongoing partnership ensures your telecom strategy constantly evolves, adapting to new technologies and business goals for sustained peak performance.
Unbiased, Data-Driven Intelligence
Our recommendations are 100% vendor-agnostic. Free from commissions or hidden agendas, our insights are driven by one thing: achieving the best outcome for your business.
From Cost Center to Value Driver
We empower you to transform your telecom ecosystem from a necessary expense into a competitive asset that drives innovation, enhances efficiency, and delivers measurable ROI.
About Socium
Learn more about our company, team, and approach to telecom optimization