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Discovery
Days 1-30
Stakeholder Discovery Framework
Identify all internal players who interact with telecom or network services.
👥 Stakeholder Discovery Framework
Identify all internal players who interact with telecom or network services
Key Stakeholders
| Role | Name | Phone | Involvement | Key Decisions | Interviewed | |
|---|---|---|---|---|---|---|
| CIO/IT Director | High | Technology strategy, vendor selection | ||||
| CFO/Finance Director | High | Budget approval, cost optimization | ||||
| Procurement Director | High | Vendor contracts, sourcing strategy | ||||
| Facilities Manager | Medium | Site access, physical infrastructure | ||||
| Network/Infrastructure Manager | High | Technical requirements, implementation | ||||
| Application Owners | Medium | Application requirements, SLAs | ||||
| Business Unit Leaders | Medium | Business requirements, priorities | ||||
| Help Desk/Support | Low | User support, escalation procedures |
Known Pain Points & Issues
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Interview Planning
Sample Questions:
- • What telecom/network issues keep you up at night?
- • How do you currently request telecom changes?
- • What's your biggest frustration with current vendors?
- • How do you track/approve telecom expenses?
- • What upcoming projects might impact telecom needs?
Interview Progress:
0 of 8 stakeholders interviewed