Socium IT - we provide lifecycle management of IT services that drive business success.

Organization

Days 1-30

Telecom Management RACI Matrix

R = Responsible: Does the work.
A = Accountable: Ultimately answerable. Only one per task.
C = Consulted: Subject matter experts or stakeholders.
I = Informed: Kept in the loop.

Define clear roles and responsibilities for all telecom management activities.

Define clear roles and responsibilities for all telecom management activities

Category	Task	R	A	C	I
Procurement & Sourcing	Submitting New Orders
	Requesting Change Orders
	Submitting Disconnects
	Pricing Benchmarking (peer & market)
	Contract Review & Redlining
	Term / Renewal Negotiation
	Vendor Selection Scorecarding
Project Mgmt & Implementation	Site Readiness
	Ordering Equipment
	Configuring Equipment
	Turning Up Services
	Porting Numbers / LOAs
	Escalation Management
	Internal Resource Coordination
	Scheduling Installs / Tech Dispatch
Inventory & Documentation	Circuit ID & Location Mapping
	Documenting Contract End Dates / Terms
	CMDB Sync or Spreadsheet Maintenance
	Recording Demarc / MPOE Info
	MACD Tracking (Moves, Adds, Changes, Disconnects)
Invoice & Billing Oversight	Reviewing Invoices for Accuracy
	Billing Verification
	Cross-Checking Against Inventory
	Identifying Billing Errors / Disputes
	Allocating Costs by Site / BU / GL Code
	Submitting Disputes to Vendors
	Payment Approval Workflow
	Tracking Credit Memos / SLA Penalties
Optimization & Lifecycle Mgmt	Identifying Underutilized Services
	Contract Renewal Planning
	Consolidation / Right-sizing Recommendations
	QBRs with Vendors
	Change Management Communications
	Dashboard or Reporting Creation (Monthly/Quarterly)
Support & Operations	Change Control Tracking
	Internal Stakeholder Communication
	RMA Processing for Failed Equipment
	SLA Review & Enforcement
	User Issue Triage / Escalation Pathways