Socium IT - we provide lifecycle management of IT services that drive business success.

Performance

Days 61-90

Provider Performance Scorecard

Score and track vendor performance against SLAs and requirements.

Score and track vendor performance against SLAs and requirements

Scoring Guide: Rate each category from 1-10 (1=Poor, 5=Average, 10=Excellent)

Provider Name:

Service Types:

Monthly Spend:

SLA Uptime (%):

Actual Uptime (%):

Response Time:

Resolution Time:

Customer Satisfaction:

Billing Accuracy:

Account Management:

Technical Support:

Key Strengths:

Areas for Improvement:

Recommendation: